It is not only important which technologies you select which products you deploy or how you deploy them to grow your business, but also how you support those network solutions to enhance network confidence and customer satisfaction.
Network Operations Virtualization (NOV)
LightRiver NOV suite leverages our specialist engineers and partners as virtual members of your team to deliver critical network operations and support functions. Our specialists can work with you to combine specific services into a comprehensive operations and maintenance package that offers a turn-key or managed service solution—designed around your unique requirements and expectations.
NOV leverages on demand LightRiver multi-vendor resources to virtualize certain network operations functions required by individual fiber network operators. NOV decreases the cost of dedicated personnel needed to support new and existing transport products and technologies, allowing investments targeted at strategic priorities.
Remote Technical Support
Whether you need occasional advice, full-time help, or middle-of-the-night incident resolution, you can count on a technical support solution to meet your need, and allow you to focus on running your business.
LightRiver provides access to the premier manage and maintain services delivered by today’s Tier 1 manufacturers, and leverages our specialist engineers as virtual members of your team, in combination with the best vendor resources, to deliver critical network operations and support functions. Our specialists can work with you to combine specific services into a comprehensive operations and maintenance package that offers a turn-key or managed service solution—designed around your unique requirements and expectations.
Contracted 24x7x365 access to Tier 1 Technical Support experts that can troubleshoot and assist with timely resolution of your network hardware, software, and maintenance issues is essential to the quality support of your network, and LightRiver will assure you are covered.
Network Operations Center (NOC)
Active network management and monitoring is essential for cost effective, secure, reliable next generation transport networks. With LightRiver NOV, it can also be targeted, efficient and economical. Outsourcing all or part of your network management to LightRiver compares favorably with the cost of operating your own facility for many network operators.
As bolstered by LightRiver NEV resources that have been involved directly in the development of the network, as well as the NIV logistics professionals who managed the procurement and processing, an outsourced LightRiver NOC product can meet your network operations requirements and deliver rapid, provable return on investment by reducing expenses, while you focus on growth and augment internal capabilities.
A mission critical network operator must maximize performance and uptime, minimize operational risk, and significantly reduce capital and operational expenditures. Other related LightRiver NOV products include:
- Inventory Management
- Managed Operations
- Basic Network Monitoring
- Remote Network Management
- Jumpstart or Turn Down NOC
- Reactive Dispatch Operations
Front Line Network Maintenance
In a LightRiver NOV field maintenance outsource relationship, our customers can combine the value they’ve received earlier in the development and delivery process, with a managed field team, to quickly and economically contract a temporary, or permanent, support organization. These resources can draw directly upon the experience of the assigned NEV and NIV resources to more quickly and safely diagnose a problem or perform needed maintenance.
- Software Refresh
- Maintenance contracts
- Moves/Adds/Changes (MAC activity)
- Back-up and recovery
- Hardware repairs
- Outside plant repairs
- Emergency services (24-hour central dispatch)